Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Some you provide directly, while other data gets collected automatically as you use our platform.

Personal Information You Provide

When you sign up or use elunoravex's budgeting tools, you share information with us that helps us deliver our services:

• Account details: Your name, email address, phone number, and password when you create an account
• Financial information: Bank account details, transaction data, income sources, and expense categories you set up
• Profile information: Budget preferences, financial goals, and customization settings you choose
• Communication records: Messages you send us through support channels, feedback forms, or direct emails
• Payment information: Credit card details or other payment methods for subscription services

Information Collected Automatically

Our systems automatically gather certain data to help us improve your experience and keep our platform secure:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: How you interact with our features, pages you visit, and time spent on different sections
• Location data: General geographic location based on IP address
• Cookies and tracking: Small files stored on your device that help us remember your preferences

How We Use Your Information

We use the information we collect for specific purposes that directly support our budgeting services and your experience with elunoravex.

How We Share Your Information

We don't sell your personal information to anyone. But we do share data with specific partners who help us run our services effectively.

Service Providers

We work with trusted third parties who process data on our behalf:

• Payment processors: Handle secure payment transactions for subscriptions
• Cloud hosting providers: Store and manage our database infrastructure
• Analytics services: Help us understand how people use our platform
• Email service providers: Deliver account notifications and communications
• Customer support tools: Manage and respond to your support requests

These providers only access the information needed to perform their specific tasks and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by Australian law or to protect our rights and users:

• Responding to court orders, subpoenas, or legal processes
• Complying with regulatory requirements under Australian Privacy Principles
• Investigating potential fraud or security breaches
• Protecting the safety and rights of elunoravex, our users, or the public

Business Transfers

If elunoravex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

How to Exercise Your Rights

To make a request regarding your personal information:

• Log into your elunoravex account and access privacy settings for most changes
• Email our Privacy Officer at help@elunoravex.com with your specific request
• Call us at +61 3 9248 8400 during business hours
• Send written requests to 15 Torres Cct, Shell Cove NSW 2529, Australia

We'll respond to your request within 30 days. If we need more time or can't fulfill your request, we'll explain why.

Data Security

Protecting your financial information is critical to us. We use multiple layers of security to keep your data safe from unauthorized access, disclosure, or loss.

Technical Security Measures

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption
• Secure storage: Financial information is encrypted at rest using AES-256 encryption
• Access controls: Strict authentication requirements and role-based access for our team
• Regular testing: Ongoing security audits and penetration testing by independent firms
• Monitoring: 24/7 system monitoring for suspicious activity or security threats

Organizational Security

• All staff undergo background checks and sign confidentiality agreements
• Regular security training for employees handling personal information
• Documented security policies and incident response procedures
• Limited access to personal information on a need-to-know basis

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal requirements.

Retention Periods

When you close your account, we'll delete or anonymize your personal information according to these schedules, unless we're required to keep it longer for legal reasons.

Cookies and Tracking Technologies

elunoravex uses cookies and similar technologies to make our platform work properly and understand how you use our services.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality like logging in and accessing your account
  • Session authentication
  • Security features
  • Load balancing
• Functional cookies: Remember your preferences and settings
  • Language selection
  • Dashboard customization
  • Display preferences
• Analytics cookies: Help us understand usage patterns and improve our services
  • Page visit tracking
  • Feature usage statistics
  • Error reporting

Managing Cookies

You can control cookies through your browser settings. Keep in mind that blocking essential cookies may prevent you from using certain features of elunoravex. Most browsers let you:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies from specific websites
• Receive alerts when cookies are being set

International Data Transfers

While elunoravex operates in Australia, some of our service providers may store or process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.

Transfer Mechanisms

• Standard contractual clauses approved by Australian privacy authorities
• Transfers to countries with adequate privacy protections
• Binding corporate rules for transfers within service provider groups
• Your explicit consent where required by law

We regularly review our data transfer practices to ensure they comply with Australian privacy law and provide adequate protection for your information.

Children's Privacy

elunoravex's services are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children.

If we discover we've inadvertently collected information from someone under 18, we'll delete that data as quickly as possible. If you believe we might have information from or about a child, please contact us at help@elunoravex.com.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we'll notify you by:

• Sending an email to the address associated with your account
• Displaying a prominent notice on our platform
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically. Your continued use of elunoravex after changes become effective means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you.

Internal Complaint Process

• Contact our Privacy Officer at help@elunoravex.com with details of your concern
• We'll acknowledge your complaint within 7 days
• We'll investigate and provide a written response within 30 days
• If you're not satisfied with our response, we'll explain your options for escalation

External Resolution

If we can't resolve your complaint to your satisfaction, you can contact the Office of the Australian Information Commissioner: